RETURNS

  • You have 14 working days to make your return from the delivery of the product.
  • Click on the ‘START MY RETURN’ button to start the process.
  • For orders from Spain mainland and Balearic Islands and Portugal, shipping and return costs are borne by the company Eli (with a maximum of 3 free returns every 6 months).
  • For orders from outside Spain mainland, Balearic Islands and Portugal... Return costs will be borne by the customer. You can return the item(s) at your own cost, or we can arrange the return through our transport agency if you wish. In this case, please write to info@eli1957.com and we will inform you of the costs involved, which will be deducted from your refund.
  • Once the product is received at our facilities, it will be checked and if it has not been used we will proceed to refund in the same way that the customer paid for it.
  • OUTLET (ARCHIVE SALES) products that are returned will not be refunded, a VOUCHER will be issued for the value of the order, with an expiry date of 1 YEAR.

EXCHANGES

  • We just accept exchanges from the peninsula, Balears and Portugal.
  • For an exchange you just have to, make a new order, indicating in observations the Order Reference you wish to return.
  • We will send the new order with RETURN service, so that the transport agency picks up the package to be returned at the same time as the new one is delivered. The product must be returned in its original box with all the accessories if it has them. Once we receive it, it will be checked and if it is in good condition we will proceed to refund it in the same way it was paid.